CTS (Call Taking System)
System for receiving and recording incident calls made on fixed and mobile phones

CTS Functions
- On-screen call control
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- Show status of the CTS phone line and line number of incoming calls
- Complete control of phone line: Answer/Release, Hold/Retrieve, Transfer/Conference
- Call verification
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- Call control of blacklist, special handling and recording of prank calls
- History of calls from the same number
- ALI support
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- Display on map of fixed and mobile phone locations
- Display on GIS the location of caller reporting incident
- Incident Register
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- Incident registration by classification, location and details
- Add comments to the incident
- Automatic distribution of the incident report to the CAD (Dispatch)
- CTS map
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- Location of call on map
- Pinpoint of incident location on map
Features
- Population coverage from 100,000 to 10 million
- Support for various types of PBX/CTI equipment allowing changes or expansion of capacity in the future without modifying the system
- Support for various levels of PSAP (Public Safety Answering Point)
- Support integrated with external systems (CCTV, ANPR) on receipt of incident calls
- Support open source based engine (database, WAS)
Can handle large call volumes in major incidents Typhoon Maemi (2006, Daegu - Korea): 13,200 calls in 5 Hrs., 11 CTS operators