CTS

CTS (Call Taking System)

System for receiving and recording incident calls made on fixed and mobile phones

CTS

CTS Functions

  • On-screen call control
    • Show status of the CTS phone line and line number of incoming calls
    • Complete control of phone line: Answer/Release, Hold/Retrieve, Transfer/Conference
  • Call verification
    • Call control of blacklist, special handling and recording of prank calls
    • History of calls from the same number
  • ALI support
    • Display on map of fixed and mobile phone locations
    • Display on GIS the location of caller reporting incident
  • Incident Register
    • Incident registration by classification, location and details
    • Add comments to the incident
    • Automatic distribution of the incident report to the CAD (Dispatch)
  • CTS map
    • Location of call on map
    • Pinpoint of incident location on map

Features

  • Population coverage from 100,000 to 10 million
  • Support for various types of PBX/CTI equipment allowing changes or expansion of capacity in the future without modifying the system
  • Support for various levels of PSAP (Public Safety Answering Point)
  • Support integrated with external systems (CCTV, ANPR) on receipt of incident calls
  • Support open source based engine (database, WAS)

Can handle large call volumes in major incidents Typhoon Maemi (2006, Daegu - Korea): 13,200 calls in 5 Hrs., 11 CTS operators